This policy explains how Concept Loft Rooms Ltd ("Concept Lofts", "we", "us") handles personal information. We are a company registered in England and Wales (company number 08824715) and are the controller of the personal information described here.
Contact us
Concept Loft Rooms Ltd, Loughton, Essex IG10 1LH. Email info@conceptlofts.co.uk or call 020 3674 5284.
Information we collect
- Details you give us when you enquire or request a quote — such as your name, phone number, email address, postcode, property address and details of your project.
- Information you share with us by phone, email, WhatsApp or in person, including photos or drawings of your property.
- Information needed to carry out and manage a building project if you become a customer, such as correspondence, contracts, invoices and payment records.
- Limited technical information that is automatically processed when you visit the website (for example your browser type and IP address) so the site can be delivered securely.
How we use it
- To respond to your enquiry, arrange a consultation and prepare a quote or floorplans (steps taken at your request before entering a contract).
- To carry out and manage your project and meet our contractual obligations.
- To meet legal and regulatory obligations, such as accounting, tax and building control requirements.
- For our legitimate interests in running and improving our business and keeping the website secure.
We do not sell your personal information.
Who we share it with
Where necessary, we may share relevant information with people involved in your project — for example architects or designers, structural engineers, building control, party wall surveyors and our trades — and with professional advisers and service providers who help us run our business, such as website hosting and IT providers. They may only use it for the purpose we provide it for. We will also share information where required by law.
External links and services
Our website links to, or embeds content from, other services — such as virtual tours, video, WhatsApp, Instagram, Houzz and Google reviews. If you use those links or interact with that content, the relevant provider may collect information under its own privacy policy. See our cookie policy for more detail.
How long we keep it
We keep enquiry information only for as long as needed to deal with your enquiry and any follow-up. Customer and project records are kept for as long as necessary for the project, any guarantee period and our legal, insurance and accounting obligations.
Your rights
Under UK data protection law you have the right to access your personal information, and to ask us to correct, delete or restrict it, to object to certain uses, and to data portability where applicable. To make a request, contact us using the details above.
If you are unhappy with how we have handled your information, please contact us first. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.
Changes to this policy
We may update this policy from time to time. The current version will always be available on this page.